Effective Date: July 27, 2025
At GD Farm Fresh, we strive for 100% customer satisfaction. However, due to the perishable nature of our products, specific conditions apply.
1. Order Cancellation
- Before Dispatch: You may cancel within 2 hours of order placement by contacting us.
- After Dispatch: Cancellations are not accepted once the order is with our delivery partner.
2. Refunds
- Damaged or Faulty Products: Report within 24 hours of delivery with photographic evidence.
- Incorrect Items: Notify us within 24 hours.
- Process: Upon approval, refunds will be credited to the original payment method within 7–10 business days.
3. Non‑Refundable
- Change of mind or delayed delivery beyond the estimated time.
- Products consumed, partially consumed, or without supporting evidence of defect.
4. How to Request
- Email us at [email protected] or call +91 89250 01262.
- Provide your order number, details of the issue, and photos (if applicable).
- Our team will assess and confirm eligibility for a refund or replacement.
5. Replacements
Where possible, we’ll offer a replacement instead of a refund.
